SNG88 Privacy Policy – Personal Data and Information Protection

1Introduction and Scope of This Policy

This Privacy Policy is issued by sng88 ("Company", "We") and applies to all users who access or use the SNG88 platform through the official website, mobile app, and all related digital channels. This document describes our data protection practices in accordance with internationally adopted standards.

Sng88 is the controller of your personal data. This means we determine the purposes and means by which your data is processed. We take this responsibility seriously and are committed to ensuring your information is handled in the safest and most ethical manner.

By registering an account, using the platform, or accessing any SNG88 services, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our platform and contact the support team for further assistance.

2Information We Collect

Sng88 collects information from you through various methods depending on how you interact with our platform. Below are the main categories of information we collect:

2.1 Information You Provide Directly

• Identity Information: Full name, date of birth, ID card number, selfie and other identity verification documents.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Bank account number, bank name, account holder name and relevant e-wallet details for deposit and withdrawal purposes.
• Account Information: Your username, password (encrypted) and account preferences.

2.2 Information Collected Automatically

• Technical Data: IP address, device type, operating system, browser type, and screen resolution.
• Usage Data: Pages visited, session duration, games played, betting amounts and transaction history.
• Location Data: General location based on IP address for compliance and security purposes.
• Cookie Data: Session information, user preferences and analytics markers (further details in Section 6).

2.3 Information from Third Parties

In some cases, we may receive information about you from trusted third-party sources such as identity verification service providers, anti-money laundering bodies, and payment service providers. This information is used solely for verification and legal compliance purposes.

3How We Use Your Data

Sng88 uses the information collected for lawful and specific purposes. We will not process your data for unrelated purposes without obtaining your consent first.

3.1 Account Management and Services

Your data is used to create and manage your account, process deposits and withdrawals, verify identity through KYC, provide customer support, and ensure a smooth and personalised platform experience.

3.2 Security and Fraud Prevention

We analyse usage patterns and technical information to detect and prevent unauthorised access, identity fraud, money laundering and any suspicious activity. This is a legal requirement under the applicable AML/CFT framework.

3.3 Legal and Regulatory Compliance

As a licensed platform, sng88 is required to retain certain records and report specific transactions to the relevant authorities. Data processing for this purpose is a legal obligation that cannot be avoided.

3.4 Marketing Communications

With your consent, we use your contact information to send promotional notifications, exclusive bonuses, and the latest platform news. You may withdraw this consent at any time through your account settings.

4Information Sharing and Disclosure

Sng88 does not sell, rent, or trade your personal information to any third party for commercial purposes. However, we may share information in certain limited circumstances:

4.1 Approved Service Providers

We work with selected third-party service providers to operate the platform, including payment providers, KYC verification services, cloud infrastructure providers and analytics systems. All providers are bound by strict confidentiality agreements and may only use your data for specified purposes.

4.2 Legal Requirements

We will disclose your information to the authorities when required by law, court order or a valid regulatory directive. This includes criminal investigations, anti-money laundering efforts and tax reporting obligations.

4.3 Business Transfers

In the event of a merger, acquisition or sale of company assets, user information may be transferred to the new entity. In such situations, you will be notified in advance and your privacy will continue to be protected under equivalent or better terms.

5Data Security and Protective Measures

Sng88 continuously invests in enterprise-grade cybersecurity infrastructure to protect your information from unauthorised access, loss, destruction or accidental disclosure.

5.1 Data Encryption

All data transmitted between your device and sng88 servers is protected with encryption SSL/TLS 256-bit – the same standard used by major banking institutions. Sensitive data stored, including financial information and identity documents, is encrypted using AES-256 algorithm.

5.2 Access Controls

Access to member personal data is restricted to SNG88 staff with a legitimate business need only. All access is logged and continuously monitored. Two-factor authentication (2FA) is mandatory for all staff handling sensitive data.

5.3 Continuous Monitoring

Sng88 systems are monitored 24 hours a day, 7 days a week by an experienced cybersecurity team. Any anomalies or intrusion attempts are detected and addressed immediately. Independent security audits are conducted regularly to ensure our systems remain robust.

6Cookies and Tracking Technologies

Sng88 uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns and maintain platform security.

6.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
• Performance Cookies: Collects information on how users interact with the platform to help us improve the experience. All data is collected anonymously.
• Functional Cookies: Allows the platform to remember your preferences such as language and display settings to deliver a more personalised experience.
• Analytical Cookies: Used to understand general usage patterns for product development and platform improvement purposes.

6.2 Cookie Management

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect platform functionality. More information on managing cookies can be found through your browser settings.

7Your Rights Over Personal Data

Sng88 respects your rights over your personal information. Under this privacy policy, you have the following rights, which you may exercise at any time:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you.
• Right to Rectification: You have the right to correct any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your data, subject to our legal record retention obligations.
• Right to Restrict Processing: You may request that we restrict how your data is processed in certain situations.
• Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the rights above, please contact our support team via live chat or email at [email protected]. We will process your request within 30 calendar days.

8Data Retention Period

Sng88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for as long as your account remains active and up to 5 years after account closure for compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements.
• KYC Documents: Retained for 5 years after the last verification date or account closure.
• Security Logs: Retained for 12 months to enable investigation of security incidents if required.
• Marketing Data: Retained until you withdraw your consent or close your account.

Once the retention period has ended, your data will be securely deleted or anonymised in accordance with established data disposal procedures.

9Child Protection

The sng88 platform is exclusively for users aged 18 and above. We do not intentionally collect or process personal data of children under the age of 18. If we discover that a child's data has been collected without appropriate consent, we will take immediate steps to delete that information.

If you believe a child has registered an account or provided us with personal information, please contact our support team immediately so that appropriate action can be taken.

10Amendments to the Privacy Policy

Sng88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological advancements. Any material amendments will be communicated to you via:

• In-platform or sng88 mobile app notifications
• Email to your registered address at least 14 days before the amendment takes effect
• Clear notice on the sng88 homepage during the transition period

The "Updated" date at the top of this document indicates when the latest amendment was made. Continued use of the platform after the amendment's effective date constitutes acceptance of the new terms.

11Contact Us for Privacy Enquiries

If you have any questions, concerns or complaints regarding how sng88 handles your personal data, our Data Protection Officer (DPO) team is ready to assist.

• Live Chat: Available 24/7 on the sng88 app and website
• Email: [email protected]
• Target Response Time: 24–48 business hours for privacy-related inquiries

For more information about your rights or how to file an official complaint, you may also refer to FAQ page which contains answers to the most frequently asked questions.